TeamMax Call Center Software

TeamMax is an outbound telemarketing call center.  One of the most significant differences between TeamMax and other call center products is the way calls are dialed.  We are steered away from predictive dialing which can lead to dropped calls, rather TeamMax uses enhanced demand dialing.  Demand dialing is initiated by the agent with a single button click.  We recognize that cost is an important factor when you make a decision to purchase a call center that’s why you will find competing products at least ten times the price of our call center software. 

On the installation side, you won’t find many call center products that are intuitive enough for the end user to install and configure but, TeamMax is.  While other call centers can take weeks to install, TeamMax can be up and running in hours.  How many companies allow you to download fully functional call center software to evaluate? We do!

'Productivity is at an all time high thanks to TeamMax. Campaigns are set up quickly, users can be added with ease and reports can be run in an instant. This has truly saved our company both time and money in a very short period.'
Pat M., Pittsburgh, PA, USA.

There are four parts of the TeamMax Call Center software:

• The TeamMax Manager
• The TeamMax Server
• The TeamMax Agent
• The TeamMax Reporter

Each panel on this page describes the function of one of these components.

Setup campaigns and agent teams with the TeamMax Manager.  The TeamMax Server coordinates the dial records sent to and from the TeamMax Agent software and checks a Do Not Call list before sending the agent the dial record number to call.

Each agent is sent one dial record at a time to call.  They dial out via a modem at the click of a button, can read from a script window and make notes of outcomes in a range of dial record fields.  At the end of the call they either get the next dial record or just finish the last call which saves the dial record details and stops the timing of the call.

Call backs are automatically requeued to be given back out to agents at the appropriate time.

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FTC DNC Note:  TeamMax can import the FTC DNC list into its Do Not Call database.

"The TeamMax software is excellent for telemarketing. It is completely customizable through the menus to apply to a company's individual needs. 

It allows our telemarketers to continue to call out even with the governments intervention in my business through creation of a 'Do Not Call' registry.  The TeamMax automatically weeds out those who we cannot call, and even allows us the opportunity to check any number against the 'Do Not Call' list manually at the click of a button. ... 

I have referred other distributors of our companies products, to Acarda, with no reservations or uneasiness whatsoever."
Steven S., CA, USA.

"Your TeamMax software has helped us make our telemarketing more productive, we make more calls per hour and it now takes less time for me to manage our telemarketer activities."  

Martin T., CA, USA.

'TeamMax is easy to setup and use. TeamMax is versatile; you can setup and run multiple campaigns. Randomizing lists can be done with a click of the mouse. Importing lists is easy.

The TeamMax server and client use very little system recourses which means you can run them on just about any windows computer. Acarda support is great. Knowledgeable developers answer your questions.

TeamMax is a smart choice for anyone who wants a quick and easy power dialing solution.'
Douglas Gibson, IT Director, NCG Companies, Lawrenceville, NJ, USA

'I started using TeamMax Call Center software two and a half years ago. I have never encountered one major technical malfunction and the support has been excellent. Most importantly, my revenue has tripled while keeping costs down.'
Dan A., Mt. Prospect, IL, USA.

Each agent uses the TeamMax Agent software.  The TeamMax Server allocates one Dial Card record at a time for the agent to call.  The TeamMax Agent software has a toolbar with the following buttons:

• Next - Will get the next dial card record but not dial. Call starts timing from now.  This button becomes the Cancel button and allows you to effectively put the record back in the queue for someone else to call.
• (Next) Dial - If no dial card record is present it will get the Next record and then Dial it.  If there is a record present (e.g. when you pressed Next before hand) then it will dial the record that is currently in view.
• Hang Up - Not used with modems.  Used for TAPI PBX systems.
• End Dial - This will end a call by saving the current record, stop the duration timer and get a new record.  It will also immediately dial the next record that turned up.
• Do Not Call - This will mark the telephone number as a DNC and the TeamMax server will add the number to the DNC database.
• Call End - This will save the current record ending the call but will not get a new record.
• Call Back (with drop menu) - Only used while on a call, if you click the button it sets this record as a Call Back for future.  Clicking the button defaults to a No Answer call back but you can select one of four types or call backs from the small drop down list to the right of the button e.g. Busy, No Answer, Answer Machine, Requested.  All can have their own numbers of minutes set to when you call back for this sort of call back. 

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The TeamMax Manager software is where you import a list of numbers and assign them to a campaign.  You can set up a campaign, add scripts for agents to read, set up teams, users and agents and assign agents to teams.  The TeamMax Manager allows you to view a campaign, see progress reports, statistics, export numbers, and maintain the DNC list.

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The TeamMax Server software is the interface to the database for the TeamMax Agent software.  Most database access for the agent software is via the server software so you must have the TeamMax Server software running at all times while you want the Agent software to operate.  On the same computer as the TeamMax Server software you would also usually have the main database and the DoNotCall database. 

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The TeamMax Reporter gives management reports on call outcomes and call statistics.  

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TeamMax DNC Agent is for those users who are not working on telemarketing campaigns however they still make some calls out so need to be able to check Do Not Call numbers.  The TeamMax DNC Agent asks the TeamMax Server software to validate the telephone numbers before the call is made.  

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The TeamMax DNC Agent is displayed in the system tray as an icon. 

Right clicking on the system tray TeamMax DNC Agent icon will display the popup menu allowing the user to show the main window again or to use options to check numbers without dialing.