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 Call Software,
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CallAssist Phone Dialer Editions

 

CallAssist call center phone dialer is available in two editions, Standard and Advanced.  The following table compares the features in each edition:

 

Feature Standard Edition Advanced Edition
Import Dial Lists  Yes Yes
Quick Dial  Yes Yes
Quick Response Selection  Yes Yes
Quick Call Back Setting  Yes Yes
Quick Re-Queue  Yes Yes
Optional View All Campaign Call Backs  No Yes
Optional View All User Call Backs   No Yes
Import FTC DNC  Yes Yes
Export Dial Lists  Yes Yes
Multiple Campaigns  Yes Yes
Multiple Users  Yes Yes
User Login Access  Yes Yes
Auto Login Ability  Yes Yes
Designated Fields    

Telephone, Address, City, State, PostCode, Country, First Name, Last Name, Full Name, Salutation, Response, Call Back Date Time, Business Name, Industry, Credit Card details, Appointment Date, Appointment Day, Rep, Email, Web Site, Classification, Fax.

 

  

Telephone, Address, City, State, PostCode, Country, First Name, Last Name, Full Name, Salutation, Response, Call Back Date Time, Business Name, Industry, Credit Card details, Appointment Date, Appointment Day, Rep, Email, Web Site, Classification, Fax, Priority.

 
User Defined Fields  10 Text fields.  

20 Text, 5 Yes/No, 5 Date, 5 Currency, 10 Numeric fields.

 
Custom Label Fields  Yes Yes
Contact Directory   No Yes
Create Dial List From Contact Directory  No Yes
Custom Label Fields  No Yes
Export Contact Directory No Yes
Call Statistics  Yes Yes
Script Window  Yes Yes
Call Duration Timer  No Yes
Transfer Between Campaigns  No Yes
Play Pre-recorded Message* No Yes*
Record Conversation* No Yes*
DialPad  No Yes
Script Bar with Objection Handler  No Yes
Telephony Types  Simulated Dialling, TAPI Device Simulated Dialling, TAPI Device, Virtual Telephone Software
Modes  Standard Only Standard & Advanced

* Requires a voice capable 

 

 

 

 

Call center software download Download CallAssist to try for free, click here.
Pricing Look at pricing details for CallAssist, click here.

 

 

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