CallAssist call center phone dialer is available in two editions, Standard and Advanced. The following table compares the features in each edition:
| Feature |
Standard Edition |
Advanced Edition |
| Import Dial Lists |
Yes |
Yes |
| Quick Dial |
Yes |
Yes |
| Quick Response Selection |
Yes |
Yes |
| Quick Call Back Setting |
Yes |
Yes |
| Quick Re-Queue |
Yes |
Yes |
| Optional View All Campaign Call Backs |
No |
Yes |
| Optional View All User Call Backs |
No |
Yes |
| Import FTC DNC |
Yes |
Yes |
| Export Dial Lists |
Yes |
Yes |
| Multiple Campaigns |
Yes |
Yes |
| Multiple Users |
Yes |
Yes |
| User Login Access |
Yes |
Yes |
| Auto Login Ability |
Yes |
Yes |
| Designated Fields |
Telephone, Address, City, State, PostCode, Country, First Name, Last Name, Full Name, Salutation, Response, Call Back Date Time, Business Name, Industry, Credit Card details, Appointment Date, Appointment Day, Rep, Email, Web Site, Classification, Fax. |
Telephone, Address, City, State, PostCode, Country, First Name, Last Name, Full Name, Salutation, Response, Call Back Date Time, Business Name, Industry, Credit Card details, Appointment Date, Appointment Day, Rep, Email, Web Site, Classification, Fax, Priority. |
| User Defined Fields |
10 Text fields. |
20 Text, 5 Yes/No, 5 Date, 5 Currency, 10 Numeric fields. |
| Custom Label Fields |
Yes |
Yes |
| Contact Directory |
No |
Yes |
| Create Dial List From Contact Directory |
No |
Yes |
| Custom Label Fields |
No |
Yes |
| Export Contact Directory |
No |
Yes |
| Call Statistics |
Yes |
Yes |
| Script Window |
Yes |
Yes |
| Call Duration Timer |
No |
Yes |
| Transfer Between Campaigns |
No |
Yes |
| Play Pre-recorded Message* |
No |
Yes* |
| Record Conversation* |
No |
Yes* |
| DialPad |
No |
Yes |
| Script Bar with Objection Handler |
No |
Yes |
| Telephony Types |
Simulated Dialling, TAPI Device |
Simulated Dialling, TAPI Device, Virtual Telephone Software |
| Modes |
Standard Only |
Standard & Advanced |
* Requires a voice capable modem
|
