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CallAssist Phone Dialer Editions


CallAssist call center phone dialer is available in two editions, Standard and Advanced.  The following table compares the features in each edition:

Feature Standard Edition Advanced Edition
Import Dial Lists Yes Yes
Quick Dial Yes Yes
Quick Response Selection Yes Yes
Quick Call Back Setting Yes Yes
Quick Re-Queue Yes Yes
Optional View All Campaign Call Backs No Yes
Optional View All User Call Backs No Yes
Import FTC DNC Yes Yes
Export Dial Lists Yes Yes
Multiple Campaigns Yes Yes
Multiple Users Yes Yes
User Login Access Yes Yes
Auto Login Ability Yes Yes
Designated Fields Telephone, Address, City, State, PostCode, Country, First Name, Last Name, Full Name, Salutation, Response, Call Back Date Time, Business Name, Industry, Credit Card details, Appointment Date, Appointment Day, Rep, Email, Web Site, Classification, Fax. Telephone, Address, City, State, PostCode, Country, First Name, Last Name, Full Name, Salutation, Response, Call Back Date Time, Business Name, Industry, Credit Card details, Appointment Date, Appointment Day, Rep, Email, Web Site, Classification, Fax, Priority.
User Defined Fields 10 Text fields. 20 Text, 5 Yes/No, 5 Date, 5 Currency, 10 Numeric fields.
Custom Label Fields Yes Yes
Contact Directory No Yes
Create Dial List From Contact Directory No Yes
Custom Label Fields No Yes
Export Contact Directory No Yes
Call Statistics Yes Yes
Script Window Yes Yes
Call Duration Timer No Yes
Transfer Between Campaigns No Yes
Play Pre-recorded Message* No Yes*
Record Conversation* No Yes*
DialPad No Yes
Script Bar with Objection Handler No Yes
Telephony Types Simulated Dialling, TAPI Device Simulated Dialling, TAPI Device, Virtual Telephone Software
Modes Standard Only Standard & Advanced

* Requires a voice capable modem


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